Privacy Policy
Last Updated: October 24, 2025
At Aluix Network, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services. Please read this policy carefully to understand our practices regarding your personal data.
Table of Contents
- 1. Overview
- 2. Information We Collect
- 3. How We Collect Information
- 4. How We Use Your Information
- 5. Sharing Your Information
- 6. Data Security
- 7. Data Retention
- 8. Your Privacy Rights
- 9. Children's Privacy
- 10. Third-Party Services
- 11. International Data Transfers
- 12. Changes to Privacy Policy
- 13. Contact Us
1. Overview
Aluix Network ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency about our data practices. This Privacy Policy applies to:
- The Aluix desktop application
- The Aluix Network website (aluixnetwork.com)
- Any related services, features, or communications
Key Principle: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
2. Information We Collect
We collect different types of information to provide and improve our Service:
2.1 Information You Provide
- Account Information: Email address, username (if applicable)
- Contact Information: Name, email address when you contact us for support
- Communication Data: Messages, feedback, and inquiries you send to us
2.2 Automatically Collected Information
- Device Information: Operating system version, hardware specifications, device identifiers
- Usage Data: App launch times, feature usage, performance metrics
- Technical Data: IP address, browser type, system configuration
- Installation Data: Apps installed through Aluix, installation timestamps
- Error Logs: Crash reports and error messages for troubleshooting
2.3 Analytics and Cookies
- Analytics Data: Aggregated usage statistics and trends
- Cookies: Small files stored on your device for website functionality
- Session Data: Information about your interaction with our website
3. How We Collect Information
We collect information through various methods:
| Collection Method | Description |
|---|---|
| Direct Input | Information you voluntarily provide through forms, settings, or communications |
| Automatic Collection | Data collected automatically when you use the Aluix software |
| Third-Party Services | Information from integrated services (with your permission) |
| Analytics Tools | Aggregated data collected through analytics platforms |
4. How We Use Your Information
We use the collected information for the following purposes:
4.1 Service Provision and Improvement
- Providing and maintaining the Aluix platform
- Converting and optimizing mobile applications
- Ensuring compatibility and performance
- Troubleshooting technical issues
- Improving user experience and features
4.2 Communication
- Responding to your inquiries and support requests
- Sending important updates and notifications
- Informing you about new features or applications
- Providing security alerts and system updates
4.3 Security and Legal Compliance
- Detecting and preventing fraud or abuse
- Enforcing our Terms of Service
- Complying with legal obligations
- Protecting the rights and safety of users
4.4 Analytics and Research
- Analyzing usage patterns and trends
- Conducting research to improve our technology
- Generating anonymized statistics
- Understanding user preferences and behavior
5. Sharing Your Information
We may share your information in the following limited circumstances:
5.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our Service, such as:
- Cloud hosting and storage providers
- Analytics and monitoring services
- Customer support platforms
- Payment processors (if applicable)
These providers are contractually obligated to protect your data and use it only for specified purposes.
5.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our legal rights
- Prevention of fraud or illegal activities
5.3 Business Transfers
If Aluix Network is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Important: We do NOT sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
Security Measures
- Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols
- Access Controls: Strict access controls limit who can view or process your data
- Secure Storage: Data is stored on secure servers with regular backups
- Regular Audits: We conduct security assessments and vulnerability testing
- Employee Training: Our team is trained on data protection best practices
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 30 days after deletion |
| Usage Analytics | 24 months |
| Support Communications | 3 years |
| Error Logs | 90 days |
| Aggregated Statistics | Indefinitely (anonymized) |
After the retention period, we securely delete or anonymize your data.
8. Your Privacy Rights
You have certain rights regarding your personal information:
8.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a structured, machine-readable format
8.2 Correction and Updates
- Update or correct inaccurate information
- Request changes to your account details
8.3 Deletion
- Request deletion of your personal data
- Uninstall the Aluix software to stop data collection
8.4 Objection and Restriction
- Object to certain data processing activities
- Request restriction of data processing
8.5 Opt-Out
- Opt out of non-essential communications
- Disable analytics tracking (where technically feasible)
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Children's Privacy
Aluix is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
Users between 13 and 18 years of age should have parental or guardian permission before using Aluix.
10. Third-Party Services
Aluix provides access to third-party mobile applications. Important privacy considerations:
- Each third-party app has its own privacy policy and data practices
- We do not control how third-party apps collect or use your data
- You should review the privacy policy of each app you use
- Data shared with third-party apps is governed by their privacy policies
- We are not responsible for the privacy practices of third-party apps
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Binding corporate rules
- Your explicit consent where required
By using Aluix, you consent to the transfer of your information as described in this policy.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- Significant changes will be notified via email or in-app notification
- Your continued use of Aluix after changes constitutes acceptance
- We encourage you to review this policy periodically
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Support: Contact Form
- Mail: Aluix Network Privacy Team
We will respond to all privacy-related inquiries within 30 days.
By using Aluix, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.